When a hotel is independently owned and operated, you see and feel the difference. The staff is a little more welcoming and accommodating, the amenities are consistently maintained and ready to use, everything in your room – from the coffee maker to the light switches - always works without fail. Staying there is a bit like staying with friends because the people behind the scenes truly care about your satisfaction. They want to make sure you’re happy, and they know that little things make a big
